Shipping policy

At Aura Thread Co., we want the experience of ordering men's apparel to remain straightforward from checkout to delivery. Our shipping policy explains how orders are prepared, how shipping charges are calculated, what delivery estimates mean, and how we handle common shipment concerns.

This policy applies to purchases made through https://www.aurathreadco.site/.

4.1 Shipping Charges

Our shipping structure is designed to keep delivery costs clear before checkout.

Order Subtotal Shipping Charge
$10.00 or more Free
Below $10.00 $5.99

The applicable shipping charge will be displayed during checkout before the order is submitted.

Any taxes or other charges required by law will be disclosed as applicable.

4.2 Order Processing

After an order is placed, it enters a processing stage during which payment authorization, order details, inventory availability, and shipping information may be reviewed.

Our estimated processing time is 1–3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Processing may take longer during peak shopping periods, promotional events, severe weather, or unexpected operational interruptions.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the package has already shipped.

4.3 Estimated Transit Time

After dispatch, estimated domestic transit time is generally 5–10 business days.

These estimates are provided for general planning and are not guaranteed arrival dates. Actual arrival may vary according to carrier operations, destination, package routing, weather, and other transportation conditions.

Where tracking information is available, customers should use the tracking link or number supplied in the shipping notification.

4.4 Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address, including:

  • Recipient name.
  • Street address.
  • Apartment, unit, or suite number, where applicable.
  • City, state, and ZIP code.
  • Any necessary delivery instructions.

If an address needs correction, contact us promptly at [email protected].

We will make reasonable efforts to assist, but changes may not be possible after an order has entered fulfillment or been handed to the carrier.

Additional charges or delays caused by incorrect or incomplete address information may be the customer's responsibility where permitted by law and disclosed by the relevant service provider.

4.5 Tracking and Shipment Notifications

When tracking is available, shipment details may be sent to the email address provided at checkout.

Carrier tracking systems may require time to display the first scan or update. A temporary lack of tracking activity does not necessarily mean that an order has been lost.

If tracking remains inactive or appears inconsistent beyond a reasonable period, contact us with your order number.

4.6 Delayed Packages

Shipping networks may experience interruptions beyond the control of the store or customer.

Potential causes include:

  • Severe weather.
  • Carrier capacity constraints.
  • Transportation interruptions.
  • Public holidays.
  • Incorrect or incomplete delivery information.
  • Unexpected logistical events.

If a shipment is delayed beyond the estimated transit period, contact us. We will review available tracking information and assist with the next reasonable steps.

4.7 Missing Deliveries

If tracking indicates that a package was delivered but you cannot locate it, we recommend checking:

  • Your front door or designated delivery area.
  • Mailbox or parcel locker.
  • Household members.
  • Building management or reception, if applicable.
  • Nearby delivery locations identified by the carrier.

If the package remains missing, email us with your order number and tracking information so we can review the shipment record.

4.8 Damaged Shipments

If your package arrives with visible damage or the merchandise is damaged, defective, or incomplete, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Photographs of the outer packaging, shipping label, and affected merchandise can help us assess the issue.

We will review the circumstances and provide an appropriate resolution under our Return and Refund Policy and applicable law.

4.9 Shipping Restrictions

Shipping availability may depend on destination, carrier service, inventory, and legal or logistical restrictions.

If we cannot ship an order to the address supplied, we will contact the customer and discuss available options, including cancellation and refund where appropriate.

4.10 Order Changes and Cancellations

Customers who need to modify a delivery address or cancel an order should contact us as quickly as possible.

Requests received before fulfillment may be accommodated where operationally feasible. Once an order has been packed or transferred to a carrier, we cannot guarantee that a change or cancellation will be possible.

4.11 Shipping Assistance

Aura Thread Co.
E-GLASS PROPERTIES, LLC
Attn: JESSICA LASHA JOHNSON
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States

Email: [email protected]

Please include your order number in shipping inquiries so we can identify the relevant transaction efficiently.