Refund policy

At Aura Thread Co., we believe men's clothing should bring together comfort, thoughtful design, and the confidence that comes from wearing something that feels right. A garment is more than a practical purchase: it becomes part of a customer's daily routine, personal style, and individual expression.

We understand that online apparel shopping can involve uncertainty. A color may look different on another screen, a fit may not feel as expected, or a garment may arrive with an issue that was not visible when the order was placed. Our Return and Refund Policy is designed to provide a clear and considerate process for addressing these situations.

This policy applies to purchases made through https://www.aurathreadco.site/ and is intended to operate consistently with applicable United States and Florida consumer protection requirements.

1.1 Return Period

Customers may request a return within 30 calendar days after delivery of their order.

To qualify for a standard return, merchandise should satisfy the following conditions:

  • The garment is unworn, unwashed, and unused.
  • The item remains in its original condition, without stains, odors, alterations, or damage caused after delivery.
  • Original tags, labels, packaging, and included accessories are retained where reasonably possible.
  • The item is accompanied by the order number or other reasonable proof of purchase.
  • The return request is submitted within the stated return period.

Because men's apparel involves personal preferences in fit, texture, length, and styling, we encourage customers to review the product description and available sizing information before completing a purchase.

1.2 Items That May Not Qualify for Standard Returns

Certain merchandise may be excluded from ordinary change-of-mind returns where permitted by law. Examples may include:

  • Products clearly identified as final sale.
  • Garments that have been worn, washed, altered, or damaged after delivery.
  • Items returned with missing essential components or accessories.
  • Merchandise whose condition has materially changed through use or handling beyond what is reasonably necessary for inspection.
  • Products that cannot reasonably be restored to their original saleable condition because of customer-caused damage.

These exclusions do not eliminate rights relating to defective, misdescribed, or incorrectly supplied products where such rights are protected by applicable law.

1.3 How to Request a Return

To begin a return, please email:

[email protected]

Include the following details:

  1. Your full name.
  2. Order number.
  3. Email address used at checkout.
  4. Name or description of the item.
  5. Reason for requesting the return.
  6. Photographs if the product arrived damaged, defective, or materially different from the description.

Our team will review the request and provide instructions regarding return authorization, packaging, and shipment.

Please do not send merchandise to a different address unless we have expressly provided alternative written instructions.

1.4 Damaged, Defective, or Incorrect Items

We want customers to receive merchandise that reasonably matches the product description and the order they placed.

If an item arrives damaged, defective, incomplete, or different from what was ordered, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

This preferred reporting period helps us investigate fulfillment and delivery issues efficiently. It does not restrict any consumer right that cannot lawfully be limited.

Please provide:

  • Your order number.
  • A short description of the issue.
  • Clear photographs of the affected garment.
  • Photographs of the shipping packaging, if relevant.

After reviewing the circumstances, we may provide an appropriate remedy, which may include:

  • Replacement merchandise, subject to availability.
  • A refund to the original payment method.
  • Another mutually agreed resolution permitted by applicable law.

For confirmed defects, shipping damage, or fulfillment errors, Aura Thread Co. will cover reasonable return shipping costs or provide an appropriate return method, as applicable.

1.5 Change-of-Mind Returns

If a customer changes their mind, selects an unsuitable size, or decides that a garment does not match their personal preference despite being accurately described, the customer is generally responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable for ordinary change-of-mind returns unless required by law or otherwise approved by us.

1.6 Refund Review and Processing

Once an authorized return has been received, the merchandise will be reviewed for eligibility and condition.

We will notify the customer whether the refund has been approved. Approved refunds are generally submitted to the original payment method within 5–10 business days after receipt and review of the returned item.

The time required for funds to appear in the customer's account may vary depending on the bank, card issuer, or payment provider.

Refunds generally cover the eligible merchandise price and applicable taxes. Shipping charges and other fees will be handled according to the circumstances of the transaction and applicable law.

1.7 Exchanges and Replacement Requests

Customers who would prefer a different size or eligible replacement item may contact us to discuss available options.

Exchanges depend on inventory availability. If the requested item is unavailable, we may offer a refund or another reasonable solution.

For confirmed defective or incorrectly supplied merchandise, we will review the circumstances and determine an appropriate remedy consistent with applicable law.

1.8 Missing or Delayed Refunds

If an approved refund has not appeared after the stated processing period:

  1. Check your payment account or card statement.
  2. Contact your bank or payment provider to ask whether the transaction is pending.
  3. If the refund remains unaccounted for, email [email protected] with your order number and refund details.

We will review the available transaction information and provide reasonable assistance.

1.9 Order Cancellation

Customers who wish to cancel an order should contact us as promptly as possible.

Cancellation requests may generally be accommodated only before the order has entered fulfillment or been handed to a carrier. Once the order has shipped, customers may use the return process after delivery, subject to this policy and applicable law.

If payment has already been collected for a canceled order, an appropriate refund will be arranged.

1.10 Florida Consumer Protection

This policy is intended to operate consistently with applicable Florida law, including the Florida Deceptive and Unfair Trade Practices Act, Sections 501.201–501.213, Florida Statutes.

Nothing in this policy is intended to waive a consumer right that cannot legally be waived or to authorize misleading product descriptions, unfair transaction practices, or improper handling of customer complaints.

1.11 Return Address and Contact

Aura Thread Co.
E-GLASS PROPERTIES, LLC
Attn: JESSICA LASHA JOHNSON
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States

Email: [email protected]