Privacy policy

At Aura Thread Co., we understand that a comfortable shopping experience begins with trust. When customers browse men's apparel, place an order, ask a question, or request help, they may share information that allows us to provide the service they expect.

This Privacy Policy explains what information we may collect, why it may be used, how it may be shared, and what choices may be available to customers and website visitors.

This policy applies to https://www.aurathreadco.site/ and related interactions with E-GLASS PROPERTIES, LLC.

2.1 Information We May Collect

A. Information Provided by Customers

When customers place orders, contact us, or use website features, information may include:

  • Full name.
  • Billing and shipping address.
  • Email address.
  • Order details and purchase history.
  • Customer service correspondence.
  • Return, refund, or exchange information.
  • Product feedback or reviews.
  • Other information voluntarily included in a message.

We use this information primarily to complete transactions, provide requested assistance, and operate the online store.

B. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, those providers may receive payment credentials, billing details, transaction identifiers, and fraud-prevention information.

We do not intend to store complete payment card security codes in ordinary customer records. Payment providers may maintain their own privacy and security practices.

C. Automatically Collected Technical Information

When visitors access our website, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and version.
  • Device and operating system information.
  • Pages visited.
  • Approximate access times.
  • Referring pages or links.
  • Website interaction and performance information.
  • Cookie identifiers and similar technical data.

This information helps us maintain website functionality, understand general usage patterns, and identify technical issues.

2.2 How We Use Personal Information

We may use collected information for the following purposes:

Order processing and fulfillment: To confirm purchases, process payments, prepare merchandise, arrange delivery, and provide order updates.

Customer support: To answer product questions, investigate shipping issues, manage returns, and respond to complaints.

Website operation: To maintain shopping cart functions, improve navigation, troubleshoot errors, and enhance the general shopping experience.

Security and fraud prevention: To identify suspicious activity, protect transactions, investigate misuse, and safeguard business systems.

Business administration: To maintain appropriate transaction records, manage accounting, comply with legal obligations, and resolve disputes.

Customer communications: To send order confirmations, shipment notices, service responses, and important transaction-related information.

Marketing: Where permitted, we may send promotional messages or store updates. Customers may opt out of marketing communications through an available unsubscribe mechanism or by contacting us.

2.3 Cookies and Similar Technologies

Our website or service providers may use cookies, pixels, tags, or comparable technologies to support:

  • Shopping cart functionality.
  • Session management.
  • Website preferences.
  • Traffic measurement.
  • Performance analysis.
  • Security and fraud prevention.
  • Marketing measurement, where applicable.

Visitors may manage cookies through browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website functions.

2.4 Sharing of Information

We may share relevant information with service providers that help us operate the business, including:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting services.
  • Technical support providers.
  • Customer service platforms.
  • Fraud prevention and security services.
  • Professional advisers, accountants, or legal representatives where appropriate.

Service providers are expected to use information for authorized business purposes and apply appropriate safeguards.

We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, protect legal rights or safety, investigate suspected fraud, or complete a business transaction such as a merger or transfer of assets.

We do not characterize ordinary operational sharing with service providers as a sale of personal information.

2.5 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.

Retention may be necessary for:

  • Completing purchases and delivery.
  • Managing returns, refunds, and exchanges.
  • Responding to customer inquiries.
  • Maintaining accounting and transaction records.
  • Meeting legal or regulatory obligations.
  • Preventing fraud and resolving disputes.

When information is no longer reasonably needed, we will take appropriate steps to delete, de-identify, or securely dispose of it, subject to lawful retention requirements.

2.6 Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system or electronic transmission can be guaranteed completely secure. Customers should avoid sharing passwords or payment credentials through ordinary email and should contact us if they suspect unauthorized activity involving an order or account.

Where applicable, we address security incidents in accordance with Florida law, including Section 501.171, Florida Statutes, concerning reasonable data security measures and breach notification obligations.

2.7 Privacy Rights and Requests

Depending on applicable law and the nature of the information, customers may request to:

  • Ask whether we maintain certain personal information.
  • Correct inaccurate information.
  • Request deletion, subject to lawful exceptions.
  • Obtain information about certain processing activities.
  • Opt out of eligible marketing communications.
  • Ask questions about how information is collected or used.

To submit a privacy request, email:

[email protected]

Please describe your request and provide enough information for us to locate the relevant records. We may need to verify identity before acting on a request.

We will not require unnecessary sensitive information merely to handle a routine privacy inquiry.

2.8 Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13 without legally required authorization, we will take appropriate steps to delete or otherwise address the information in accordance with applicable law.

2.9 Third-Party Websites

Our website may contain links to external websites or services. Those services operate independently and may have their own privacy notices, security measures, and information practices.

We do not control every aspect of third-party websites and encourage visitors to review their privacy terms before submitting information.

2.10 Changes to This Privacy Policy

We may update this policy to reflect changes in business operations, technology, website features, or legal requirements.

The revised version will be posted on this page with an updated effective date. Continued use of the website after an update is subject to the revised policy to the extent permitted by law.

2.11 Privacy Contact

Aura Thread Co.
E-GLASS PROPERTIES, LLC
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States

Contact Person: JESSICA LASHA JOHNSON
Email: [email protected]