Contact information
At Aura Thread Co., we value communication that is clear, respectful, and useful. Whether you are exploring men's apparel, reviewing product details, checking on an order, or seeking assistance after delivery, we welcome your inquiry.
For questions about an existing purchase, including your order number will help us locate the relevant transaction and provide more effective assistance.
Business Information
Legal Business Name: E-GLASS PROPERTIES, LLC
Store Name: Aura Thread Co.
Website: https://www.aurathreadco.site/
Business Address:
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States
Return Address:
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States
Contact Person: JESSICA LASHA JOHNSON
Customer Service Email: [email protected]
Customer Support Topics
You may contact us regarding:
- Men's apparel descriptions and sizing information.
- Order confirmation and payment questions.
- Shipping status and tracking.
- Delivery delays or missing packages.
- Returns, refunds, and exchanges.
- Damaged, defective, or incorrect merchandise.
- Privacy and personal information requests.
- Website terms and legal notices.
- General business correspondence.
How to Prepare Your Inquiry
For order-related questions, please include:
- Your full name.
- Order number, if applicable.
- Email address used at checkout.
- A concise explanation of your concern.
- Relevant photographs or supporting information, where useful.
Please do not send passwords, full payment card numbers, or other sensitive authentication information through ordinary email.
We aim to review inquiries and respond within a reasonable period. Response times may vary depending on the nature of the request, order volume, holidays, and the information needed to investigate the matter.
Mailing Address
For written correspondence:
E-GLASS PROPERTIES, LLC — Aura Thread Co.
Attn: JESSICA LASHA JOHNSON
308 S. Delaware Avenue, Apt. D
Tampa, FL 33606
United States